Yes, GullyCricket holds licenses from the UK Gambling Commission to conduct both Fantasy Sports and Sports Betting.

To be eligible to open an account, you must be 18 years of age or older and legally capable of entering into legally binding contracts.

Underage gambling is a criminal offence, if children (i.e., under 18s) are sharing or have access to your devices, we recommend that you install and use parental control software.

As long as you are physically present in the UK while using the GullyCricket App, those living in the UK on a Visa are allowed to play.

To open an account, click on the 'Sign Up' icon on the GullyCricket App, you will need to provide us with some of your personal details and the chance to review and accept the GullyCricket Terms and Conditions. You will be prompted with our uploader tool upon 'Sign Up' where you will be able to upload your personal document for verification.

From time to time players may experience problems when attempting to 'Sign Up' an account.

All fields within the registration process must be completed, if you continue to encounter problems, please contact our support team support@gullycricket.us

All UK regulated operators are required to verify your age, location and residential status in the UK.

This information is requested to ensure you are of the legal gambling age and to make sure our policies are executed effectively.

If you change your name, address, phone number or email address, please contact support@gullycricket.us, you may be required to provide proof of the change such as a copy of your ID or recent utility bill.

You are required to keep your details up to date, therefore from time to time we may re-verify your account to ensure we hold the latest information for you.

As a regulated operator in the UK we are able to request verification of any details at any time to enable Fraud and Financial Crime prevention and detection should we notice suspicious activity, high or unusual spends.

The Verification process can take anywhere from 24-48 hours from when your documents is received.

All data is heavily encrypted with modern standards, any and all traffic is encrypted via a 256-bit SSL protocol, and all components involving payment processing are password protected, heavily secured, and insured to the fullest-extent of our ability.

For more information about how we protect our users, please check out our Privacy Policy.

You have 4 GullyCricket balances: Total, Unutilized, Winnings, and Bonus.

Your total balance is simply the sum of your other three balances. Unutilized balance is cash deposited into your account that can be used to enter contests. Bonus cash is cash given to users via deposit bonuses. You can use 5% bonus cash to pay for contest entry fees. Winnings balance is cash won in contests.

You can withdraw any winnings balance at any point in time.

If you have forgotten your login details please contact us at support@gullycricket.us where we will be happy to help.

In order to change your password from the 'Login' page simply select 'Forgot Password', you will need to enter the email address registered on the account, you will be sent a link, follow the instructions on order for you to re-set your password.

You are able to close your account with us at any time.

To do this, you can contact us at support@gullycricket.us where we will be happy to help.

Alternatively, you can visit the Responsible Play section in the App, through the settings, you have the option to Time Out or Self Exclude for a pre-set period of time or close your account.

In order for any customer to re-open their account following a standard closure, we ask that you contact support@gullycricket.us. Our team will be happy to talk you through the process.

Only the registered account holder should use or have access to their GullyCricket account.

To ensure the safety and security of your account, we recommend that you do not share your account credentials or allow any other person to use your account under any circumstances.

If you are experiecing any technical issues, we do ask that complete some basic trouble shooting steps before contacting our Customer Support Team by clearing the browsing history/cache and cookies.

We also recommend that you un-install and then re-install the App to attempt a fix.

If you are still continue to experience technical issues, please contact our Customer Support Team by emailing support@gullycricket.us

GullyCricket takes all complaints and disputes seriously and we see this as a opportunity to improve our processes and customer experience for the benefit of all.

We strive to resolve all complaint and disputes at first point of contact.

If you wish to raise a complaint you will need to email support@gullycricket.us

We allow customers to raise a complaint where the incident and/or dispute occured in the 12 months preceding the date of the complaint and/or dispute raised.

Anything outside of this timescale, we would review on a case by case basis.

All complaints received are acknowledged within 24 hours of being received, this acknowledgement explains what customers can expect in respect of how we will manage their complaint and include timescales for resolution.

Our complaints team are empowered to resolve complaint and/or disputes effectively and accurately, they will make clear what information is required along with the timescale in whic it is required in order for us to meet the 8-week timescale allowed by the Gambling Commission.

GullyCricket will provide a final resolution to a complaint within 8 weeks of the complaint being raised. In cases where a quick resolution is not possible, we will keep you informed of progress on a regular basis.

In the event that a complaint is not resolved within 8 weeks, or if a 'Deadlock' position is reached you will be provided details on how to escalate your complaint to IBAS (our selected Indepedant Alternative Dispute Resolution (ADR) entity) if you wish to do so.

The outcome of our complaint investigatiopn will be communicated to you via email and will explain:

• That this is our final decision
• That this is the end of our complaints process
• How to escalate your complaint to IBAS or signpost you to other sources of advice if you remain disastified with the outcome

We will not hold your data for longer than is required for the purpose for which we collected it. The length of time for which we retain your data will depend on what we are using it for as set out in our Privacy Policy.

Our typical retention time is 7 years from the date your account is closed, we will only continue to retain data where there is:

• Legally required under gambling or tax legislation or regulations; or
• Required to exercise or defend our legal rights

We will treat your account as 'Dormant' if you have not logged into your account within a 13 month period.

Dormant accounts will incur a fee of $4.99 a month on any unutilized and/or winnings balance remaining in the account.

If your balance is zero at the time the fee will be added monthy and deducted should you deposit, we recommend if you have not intention of using the account to close it to prevent additional charged being accrued.

Yes, if you believe that you are vulnerable, please let us know as soon as possible so that we can assist you manage your account.

We can only effectively help if we know.

"GAMSTOP is also a free service through which you can register a nation-wide self-exclusion for a period of 6 months to 5 years.

When you register with GAMSTOP it prevents you from logging into or setting up gambling accounts with online betting businessess licenced in Great Britain if you are a UK resident.

For more information about the multi operator self exclusion please visit https://www.gamstop.co.uk

At GullyCricket we have Officers who are here to support 365 days a year. Our officers are trained to identify and respond to indicators of potential gambling related harm and may contact you to discuss your account activity in more detail if they believe you may be at risk.

We are not here to judge but are here to help you stay in control which may mean they ask you questions about your lifestyle and income, as well as how you feel about relationship with gambling.

We make no apology for this team of officers of the nature of the questions they may ask.

Based on controls that we have in place which assists us to identify any customer that may be experiencing gambling related harm, our Safer Gambling Officers may restrict certain activities on your account from time to time.

If this happens we will contact you, its important you keep your details up to date and check your email.

We may set a monthly Net Deposit Loss Limit (NDLL) on your account based on your level of spend with us.

How does a Net Deposit Loss Limits work?

A Net Deposit Loss limit takes into consideration what you deposit minus what you withdraw.

If you have a NDLL applied to your account it will re-set on the 1st of each month.

You can find a hisotry of your deposits and withdrawals in the 'Account Balance' page of your account.

GullyCricket is commited to Safer Gambling and want to ensure all our customers arent experiencing gambling related harm (Including spending more than what you can afford), we believe that this approach supports our vision and values.

Yes, GullyCricket can close your account at any time if we feel that you are experiencing signs of gambling related harm or are at risk.

We will always fully explain our decision and you are able to contest the decision if you wish.

If we want to talk to you about your gambling, or feel that your level of gambling is potentially causing you harm, we may apply any of the following:

• Deposit Block - You will be unable to deposit funds temporarily
• Suspension - You will be unable to access your account temporarily
• Closure - You will be unable to access your account on a permanent basis

We will only take this action when we need to speak with you, so please make sure your details are up to date and check your email, as this will advise you of any restriction that is in place and explain how you can get in touch with us.

We will only accept evidence that identifies the actual source (s) of funds that you use to bet or play. This information may be in the form of:

• A bank statement/savings accounts that shows consistent and regular income being paid in from a identifiable source
• Proof of earnings: Payslip, Director Remuneration, Dividends, Pension; Trust deed clearly showing a consistent entitlement of funds, Other clear evidence in relation to your business with us

We want to make sure that you are not spending more than what you can afford on gambling. We may contact you as we need to understand if your spend with GullyCricket is sustainable, and therefore would need you to provide some documentation for us to make an assessment.

Its important to us that you understand we are asking for it to ensure your gambling levels with us are affordable and that gambling with GullyCricket is not going to cause you any financial concerns .

National Gambling Helpline

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.

Advisers will listen to you, they won't judge and your conversation is confidential. Talk to someone at: https://www.gamcare.org.uk/get-support/talk-to-us-now/

GamCare Forum & Chat Rooms

Join the GamCare forums & chat rooms on https://www.gamcare.org.uk/get-support/group-chatroom/

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. Find out more or watch this video: https://vimeo.com/415921217

BeGambleAware

BeGambleAware provides information, advice and directs people to support, to help keep people safe from gambling harms.

National Gambling Treatment Service

Get more help with the National Gambling Treatment service. The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.

Gambling Therapy

Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. Talk to someone at GamblingTherapy.org.

Betknowmore

Betknowmore is a charity helping people take control of their life back from gambling. They provide structured group support for women affected by gambling harm through their 'New Beginnings' support service. You can now register your interest for future groups here Womens' Project | Betknowmore UK

Your details are removed from our marketing lists at the time you self-exclude. If you were due to receive any in the 48 hours following your self-exclusion, you may still receive these, you wont be able to access your account.

If after 48 hours you continue to recevie marketing material from us, please contact us to make sure we can check the status of your self-exclusion and prevent further marketing content being sent.

Any funds in your balance will be paid to the payment method registered on your account within 48 hours of your self-exclusion being applied.

In the case of a winning ante-post bet, the funds will be paid to the payment method registered on your account within 48 hours of the bet being settled.

In cases where your payment is invalid, we will contact you directly to arrange payment.

You can take a 'Time Out' from your account for a period of:

• 24 hours
• 3 days
• 1 week
• 1 month

You won't be able to access your account during this time.

To ensure you have an effective self-exclusion experience it is highly important that you keep your GullyCricket and GAMSTOP details in a matching state. If you have changed your details with GAMSTOP please contact our Customer Support Team at support@gullycricket.us and they will assist you in updating your details.

In Fantasy Cricket, you select players from both teams in a real life upcoming cricket match to put on your very own fantasy cricket team.

You can then enter these teams into contests against teams created by other users. When the match starts, each player you chose will score points based on their performance in the match.

Players score points for runs, wickets, catches, etc. If the sum of the points scored by the players on your team is higher than the sum of the points scored by your opponents teams, you'll win cash prizes.

Yes, cash prizes are awarded to the customers who create the best teams.

Any international cricket match, Major T20 League (IPL, PSL, BBL etc.), or Indian domestic matches, we get scores from Espncricinfo/cricbuzz.

T10 matches and domestic matches of other countries, we get scores from Fancode.

Football, we get our scores from Sofascore.

Please note that in football there are often stats corrections, and Sofascore can take some time to update, so the stats during the match, 1 hour after the match, and after 12 hour of the match might differ slightly for some matches.

On occasion, official scorers may issue a stat-correction after games have ended and the official scoring validation process has completed.

These corrections are rare, but can occur days after a game is played. Therefore, any changes to official scoring that occur after contests have been finalised will not impact those finalised contests.

To play GullyCricket Fantasy you will select 6 players from either team for any match in order to create your fantasy team.

The players playing in the match are assigned a credit value between 0-30 credits and you will have a maximum of 100 credits to spend while creating your team.

When creating your fantasy team in the GullyCricket app you will be allocated with 100 credits to select your 6 players.

Each player is assigned a credits value between 0 and 30 based on their skill level and recent performance, with top players costing more credits than less skilled players.

Your 100 credits have no relationship to real life money, they are just an in-game currency you use each time you create a team.

You need to make sure you have selected 'Fantasy' from the drop down selection at the top of the page, the Play tab shows matches that are offered on GullyCricket.

After you select a match, you will be shown a list of contests that you can enter, to see the details of any of these contests, which includes other GullyCricket users that have entered, individual game details, payout information, etc, simply click the “info” button on the contest.

To enter the contest, click on the “Enter" button, you will then be asked to select a team or multiple teams to enter into that contest. If the contest requires an entry fee, this will be deducted from your balance. If you have not yet created a team for the match, you will be required to create a new team.

Tap on the “My Contests" Tab. From here, you can view Upcoming contests, Live contests, and the History of contests that you've played.

Upcoming Contests shows you the contests for which you have submitted entries, but that have not yet started. By clicking on a contest, you have the option to view and modify your lineup as well as see the contest details and other players competing against you. You will not be able to see your opponent's lineups until the contest goes live.

Live Contests shows your contests that are for matches that are currently happening. Here, you can monitor the points that you score and the individual progress of both your and your opponent's players.

Your History shows all the contests that you have previously competed in. You can view how you and your opponents scored as well as the individual performance of each player that was selected.

The start time for the match on the GullyCricket app will be extended side-by-side with delays such that the match in GullyCricket App starts at the same time as the delayed real life match.

Your lineup entry for a contest may be modified as many times as you choose, prior to the match starting. Once the match begins, players cannot be swapped out and your lineup will be locked.

If your selected player doesn't play, that player will not accrue points.

Once the game time arrives, players are locked in regardless of participation in the match.

Players will be marked Play/Out After starting lineups are announced, approximately 25 minutes before match start time.

We strongly recommend you make sure to check your teams and make sure all of your players are playing prior to selecting your team.

If a match is cancelled, all contests for that match will be cancelled and all entry fees will be fully returned to your GullyCricket balance.

• If a Test match is declared drawn with neither of the teams completing a single inning, the match will be canceled. However, if a Test match is declared drawn with either team (and not necessarily both) completing a single inning, the match will be considered to have completed.

• For T20 and ODI matches, if there is no result to the real life match, we will cancel the match and refund all entry fees. If a result is declared in the real life match, we will also declare the match in GullyCricket and pay the the prize winnings as of the end of the match.

For in-depth scoring for all contests please visit our contest scoring page in-app.

Grand Leagues will run regardless of if they fill. Head to Head and Small leagues will be cancelled if they do not fill, and all entry fees will be returned to your GullyCricket balance.

To create a team, simply click on a match then click the “create team” button.

You will then select 6 players for your team. each player is assigned a credits value and you will have a maximum of 100 credits to use while selecting your team.

You will select a captain that will score x2 points and a vice captain that will score x1.5 points.

Depending on what game type you're playing - either a Head to Head or Grand League/Small League - prizes for tied positions can vary:

• Head to Head: For a tie here, both of the participants split the total prize, 50/50.

• Grand Leagues / Small Leagues: This type is easier to explain by example:

(If 2nd place pays out at $100 USD and 3rd $50 USD, the two users tied for 2nd place would each win a prize of $75 USD. Effectively, a combination of the two prizes split evenly between the two participants)

You can use unutilized, winnings, and bonus balance to enter contests.

Bonus balance will be spent first, and can be used to pay up to 5% of contest entry fees, next will be your unutilized balance which will be used to cover the remainder of the entry fee, if you have sufficient unutilized balance.

Winnings balance will be used last to cover entry fees if you can not fully cover the entry amount between your unutilized and bonus balances.

We aim to settle matched within a couple of hours of the match ending, we need to validate the scores, any winnings will be added to your GullyCricket account.

While it is an established fact that Fantasy Cricket is a game based on skill, at GullyCricket we want each user in a contest to have a similar chance to their peers, relying on that skill.

We've implemented features to make sure that skill is the only factor in a contest which includes but not limited to: preventing competitors from changing their usernames or having multiple accounts and the existence of Beginner Contests.

Usernames will stay active within GullyCricket if the player follows the Terms and Conditions in place and abides by the rules and regulations of playing online.

GullyCricket reserves the right to close a users account in the event of the following mentioned below:

• Any user which is found to be engaged in fraud activities that negatively affects game results
• Any user found to be included in any other kind of unwanted activity with the purpose of planned damage to other users and/or GullyCricket
• Any user found to be using usernames for promotional means to gain profit
• Any user found to be circumventing their details in order to create multiple accounts

You need to make sure you have selected 'Sportsbook' from the drop down selection at the top of the page. The Play tab shows matches that are offered on GullyCricket.

Once you select a match, choose the outcome you would like to bet on, which will automatically be added to your bet slip. From there, enter the amount you wish to stake, and the platform will display your potential winnings based on the selected odds. Before confirming, review your selections carefully to ensure everything is correct. When you are ready, place your bet to complete the process, after which you will receive a confirmation. Please ensure you have sufficient balance in your account, as bets cannot typically be modified or cancelled once they are placed.

If you find an issue with any of the bets placed in your account, we may ask you to provide us with the Bet ID.

To locate the Bet ID in your account please complete the following steps:

• Ensure the 'Sportsbook' option has been selected from the top of page
• Select 'My Bets'
• Locate the bet either in 'Open' or 'Settled'
• Select the bet and locate the Bet ID at the bottom of the Bet Slip

This could be due to various reasons such as:

• The event has not started of finished yet
• Settlement is delayed because results have not been validated by official sources
• There are a large number of bets needing to be settled
• It may be necessary to review footage to ensure a correct valuation

If your bet is still open after a few hours of the announcement of the result, please contact our support team with the Bet ID and we will look into it for you.

Despite every effort to ensure total accuracy, GullyCricket reserves the right to correct errors made on a bet placed and re-settle the same at the correct price, or terms which should have been available at the time, please refer to our General Betting Rules for further information.

There are a few reasons wht a bet could be suspended.

The respective has been removed due to an amendment to the prices for that particular market or selections.

Normally it is a quick process which will not effect your bet, but it can effect the availability of cashout as cashout cant be offered when any live changes are made.

If your bet is suspended for an extended period of time, it will most likely be due to loss of feed.

If your bet is suspended for the rest of the duration of an event, then its more than likely that we are offering that market and any balance will be returned to your GullyCricket account.

Cashout is a facility that allows you take a profit or loss on your bet before the event has completed by having it settled on the current standing of the match.

We may offer the option 'Cashout' for placed bets where you will be able to have the option to accept settlement of bets that you have placed before the result of the bet is settled. The 'Cashout' amount is calculated based on the current odds and is subject to change depending on when you have chosen to the accept a 'Cashout'.

We reserve the right to the withdraw or suspend 'Cashout' offers without notice.

We do not guarantee the availability of 'Cashout' for any event or betting type at any time, even if it has been offered for the same event or betting type before.

We wont be made liable in the event 'Cashout; is not available for technical reasons. We recommend that you do not place bets on the assumption 'Cashout' will be available.

'Cashout' will not be available for bets placed as 'Free'.

The GullyCricket Points Programme (“Points Programme”) allows eligible users to earn Gully Points by participating in certain activities within the GullyCricket app. Gully Points may be used to unlock daily reward tiers and bonus cash rewards. Participation in the Points Programme constitutes acceptance of Terms & Conditions.

From time to time, GullyCricket may offer additional promotional reward schemes as part of the Rewards Programme, including but not limited to Boosted Rewards and Cashback on Losing Bets. These promotions are discretionary and may be enabled or disabled at any time.

You earn Gully Points based on eligible wagers placed on the platform. Points are awarded only on settled bets, with different earning rates depending on the product—for example, Fantasy earns more points per dollar than Sportsbook or Casino.

No, only settled wagers qualify. Cancelled, voided, or refunded bets do not earn any points.

Daily Reward Tiers are levels (such as Bronze, Silver, Gold, etc.) that you unlock based on the number of Gully Points you earn in a day. Higher tiers provide higher bonus rewards.

Rewards are calculated daily and credited at the end of each rewards period. You must claim your reward within 24 hours, or it will expire.

Boosted Rewards is a feature available on selected matches where users can receive cashback on certain contests if their entry loses.

Cashback is only provided to users with losing entries in specific eligible contests within selected Boosted Rewards matches.

This is a feature where users receive a percentage of their stake back as cashback when an eligible bet is lost, provided it meets specific conditions such as minimum odds, stake amount, and valid bet type

To qualify, the bet must meet all eligibility criteria, including minimum stake, required odds (e.g., 2.5 or higher), and valid bet types such as single or parlay bets.

Cashback is credited automatically after the bet is settled as lost, provided all eligibility conditions are met.

You should ensure that all eligibility criteria were met (such as wager type, settlement status, and thresholds). If everything is correct and rewards are still missing, the case will be reviewed by the support or compliance team. You could reach out to as at support@gullycricket.us

You can deposit funds into your account using approved payment methods such as debit cards (Visa, Mastercard, Maestro) or PayPal. To make a deposit: 1. Go to the Deposit page 2. Enter the amount in GBP (£) 3. Choose your preferred payment method 4. Complete the transaction via a secure payment gateway (card details or PayPal login)

For first-time card deposits, you will be required to enter and validate your residential address before proceeding.

There is no fixed “per transaction” deposit cap defined; however, your deposits are controlled by a mandatory monthly financial limit that you must set during registration. The maximum deposit you can make depends on your age-based monthly limit. This means: You can deposit any amount within your remaining monthly limit You cannot deposit beyond your set financial limit If you wish to increase your limit above the standard threshold, you must submit affordability documents, which are reviewed by the Compliance team.

Failed deposits can occur for several reasons and do vary depending on which deposit method is being used.

The most common failed deposit reason is 'Declined by Payment Provider' if a deposit is rejected for this reason you should contact your card issuer for more information. The same applied if you dont receive the OTP (One Time Passcode) to complete the operation from your payment provider.

At GullyCricket you are only permitted to deposit and withdraw using a payment method that is registered in your name and of which you are the sole account holder.

You are not able to deposit or withdraw using a shared or business account.

We reserve the right to restrict or close any account using payment methods registered in anyone's name but your own.

When processing a deposit an immediate hold less-than-or-equal-to the deposit amount will be placed on your account. Your balance will be updated immediately, however it could take 1 to 3 business days for the full amount to be charged to the card.

If your balance has not been updated, please email us at support@gullycricket.us or WhatsApp up at +1 617-863-7821

Our platform operates a Closed Loop Payment System. This means: 1. Withdrawals are only sent back to the same payment method used for deposits 2. If multiple payment methods were used, withdrawals are split accordingly across those methods

It ensures that funds always return to the original source of payment, maintaining a secure and compliant payment environment.

A withdrawal request can be made at any time by visiting the GullyCricket withdrawal page. Access this page by visiting the Account section under your Profile in the mobile app and selecting “Withdraw”. The minimum amount for an in-app withdrawal is $1 (approx. £0.77). If you are having trouble withdrawing funds, please contact support.

All withdrawals are reviewed by our Payments Team once requested. It takes 3-5 business days in most cases to process the withdrawals from our side, once processed the withdrawal is credited to the account.

Furthermore, you can check the status of your withdrawals by going to "My Account" > 'Withdraw'

Once your withdrawal has been approved, you should receive your funds to the requested payment method. If 5 business days have passed and the funds have not hit your account, please contact support@gullycricket.us so we can invesitgate this further for you.

Yes, you can are able to change your currency, When selecting 'Account Balance' in the top right corner you can toggle between £ and $.

You can review your transaction history at any given time to see your recent deposit and withdrawals, simply click on 'Account Balance', select 'Recent Transactions'. A list of your deposits and withdrawals will be displayed. This can also be filtered by month.

If you need a complete list of deposits and/or withdrawals for over a year, please request this by contacting us at support@gullycricket.us

3D secure is an additional security step designed to make debit card transactions more secure. Whenever certain transactions are performed, you will be directed to yuour bank in order to accept the transaction before it can be processed.